Frequently Asked Questions

Yes, bed and bath linens are included and will be in your furnished apartment prior to your arrival. There also is a full-size washer and dryer in the residence for your private use and convenience.   

Yes, we can accommodate after-hours check-ins by providing a lock box on your furnished apartment door. Instructions on how to access the lockbox will be provided prior to your arrival. Please contact us directly with the details of your arrival and any questions or concerns.   

Our furnished apartments are designed to be flexible; therefore, we only require a 30-day commitment. You may extend, as needed. As with any lease, if you break the lease terms early, you will be financially responsible for the entirety of the lease period. 

Yes, we try to be accommodating as possible to make your stay comfortable. That being said, we are able to provide the following additional items; twin beds, cribs, high chairs, and pack n plays. Please note these additional items are subject to availability and additional charges may apply.  

Yes, we have an in-house department that specializes in corporate relocation to ensure relocation clients have a seamless move and comfortable stay. If you are using a relocation company for your move, please have them reach out to [email protected].

No, we do not require a deposit for a furnished apartment stay. We do require a form of payment to secure your reservation, but charges will not be applied until 5-7 business days prior to your arrival date.   

You can expect to be charged 5-7 business days before your arrival date. We charge per month, on the first of every month. You will receive an emailed invoice once the charge has been processed. 

Our daily rate is widely inclusive; however, if your stay is less than 90 days, taxes will apply. The tax rate is 14.625%. We also offer individual garage rentals for an additional cost and if you plan on bringing your pet, a one-time, non-refundable pet fee will apply.  

Our daily rate includes your fully furnished apartment and all furnishings, all utilities and WiFi, on-site parking, housekeeping service, and use of all on-site amenities, including our 24/7 business center with iMac computer stations, and resort pool and sundeck. 

We require 15 days' notice to end your lease term. An AVE team member will reach out to you 15 days prior to confirm your departure date or to assist you with extending your stay.

Housekeeping service is complimentary and provided monthly. Housekeeping service includes replacement of kitchen and bath linens, turndown bed service with fresh linens, dusting of furniture, mopping of all non-carpeted floors, wiping of countertops, sink, microwave, and stovetop, cleaning of bathroom toilet, sink, and bathtub, vacuuming of all carpeted areas, and removal of trash in trash receptacles. 

Booking is subject to availability, but furnished apartments can be booked as early as 12 months in advance. 

No, parking is complimentary. We have ample parking in our surface lots throughout the community. All parking is unassigned and on a first come, first serve basis.

We accept all major credit cards, cashier’s check, money order or ACH transfer. There is a 3% processing fee for all payments; however, this fee is waived for any payments via ACH, cashier’s check, and money order. 

Our 2-bedroom apartments and select 1-bedroom apartments come accessorized with a full-size desk and chair. If you'd like to add a desk and chair to your furnished apartment package, you are welcome to request these items anytime during your stay. 

Yes, we require background checks and proof of income for any individual paying the cost of their furnished apartment stay.   

Yes, we strongly encourage guests to reach out to the Resident Services team before their arrival date to request these additional furniture items. These items are subject to availability and cost $5 per item per day. 

Yes, all of our furnished apartments are fully equipped with ultra, high-speed WiFi and premium cable with HBO. Our TV Cable provider is Direct TV. We also have a channel guide available for your convenience.  

Yes, there are Smart TVs in the living room and each bedroom of the furnished apartment.  

Yes, we offer a month-to-month option at no additional cost. Additionally, furnished apartment stays can be extended for as long as you’d like.  

Yes, we have a 24/7 business center, executive conference room, meeting room, and media theatre available. We also have a resident lounge with flex workspace. 

Resident and guest safety is a top priority! AVE Somerset is a gated community and requires a key fob for entry.  

The minimum length of stay for our furnished apartments is 30 days. 

Maintenance requests can be submitted by contacting our Resident Services team on our RXO Home Lifestyle App. You can also reach the Resident Services team via phone at 732.564.1602 or email at [email protected]. The RXO Home App lets residents chat with an on-site Resident Services team member, submit service requests, receive package notifications and more! 

Yes, your company can book your stay on your behalf. Our teams are experienced in working with employers to organize furnished apartment stays for their staff members. If your company has any questions regarding the booking process, please contact us via email at [email protected]. 

Yes, your insurance agency can book your stay on your behalf. Our Resident Services team is experienced in organizing stays for those who need a place to live while their home is being repaired during an active insurance claim. For booking inquiries, please contact our Resident Services team at 732.564.1602 or email at [email protected].