Frequently Asked Questions

Yes, bed and bath linens are included and will be in your furnished apartment prior to your arrival. There also is a full-size washer and dryer in the residence for your private use and convenience.   

Yes, we can provide after-hours arrival instructions. We will reach out 3 days prior to the start of your reservation to confirm your arrival time and review arrival details.

Our furnished apartments are designed to be flexible; therefore, we only require a 30-day commitment. You may extend, as needed. As with any lease, if you break the lease terms early, you will be financially responsible for the entirety of the lease period. 

Yes, we try to be accommodating as possible to make your stay comfortable. That being said, we are able to provide the following additional items; twin beds, pull out couches, cribs, high chairs, and pack n plays. Please note these additional items are subject to availability and additional charges may apply.  

Yes, we have an in-house department that specializes in corporate relocation to ensure relocation clients have a seamless move and comfortable stay. If you are using a relocation company for your move, please have them reach out to [email protected].

No, we do not require a deposit for a furnished apartment stay. We do require a form of payment to secure your reservation, but charges will not be applied until 7 days prior to your arrival date.   

You can expect to be charged 7 days before your arrival date. We charge per month, on the first of every month. You will receive an emailed invoice once the charge has been processed. 

Our daily rate is widely inclusive; however, you can expect 2.3% Residential Taxes for 30+ day stays and 12.7% Occupancy Taxes if less than 30 days. In addition, if you plan on bringing your pet, a one-time, non-refundable pet fee will apply.  

Our daily rate includes your fully furnished apartment and all furnishings, all utilities and WiFi, on-site parking for two vehicles, housekeeping service, and use of all on-site amenities, including our 24/7 business center with iMac computer stations and HP business printer services, resort-style pool, and state-of-art fitness center. 

We require 15 days' notice to end your lease term. An AVE team member will reach out to you 15 days prior to confirm your departure date or to assist you with extending your stay.

Housekeeping service is complimentary and provided monthly. Housekeeping service includes replacement of kitchen and bath linens, turndown bed service with fresh linens, dusting of furniture, mopping of all non-carpeted floors, wiping of countertops, sink, microwave, and stovetop, cleaning of bathroom toilet, sink, and bathtub, vacuuming of all carpeted areas, and removal of trash in trash receptacles. 

Booking is subject to availability, but furnished apartments can be booked as early as 12 months in advance. 

Parking is complimentary. Vehicles may be parked behind the parking garage gate labeled “Resident Parking”.  

We accept all major credit cards, cashier’s check, money order or ACH transfer. There is a 3% processing fee for all payments; however, this fee is waived for any payments via ACH, cashier’s check, and money order. 

Most of our furnished apartments come accessorized with a full-size desk and chair. If your apartment does not have a desk upon your arrival, one can be provided upon request. 

Yes, we require background checks and proof of income for any individual paying the cost of their furnished apartment stay.   

Yes, we strongly encourage guests to reach out to the Resident Services team before their arrival date to request these additional furniture items. These items are subject to availability and additional charges may apply.  

Yes, all our furnished apartments are fully equipped with ultra, high-speed WiFi and premium cable with HBO through Cox Communications.

Yes, there are Smart TVs in the living room and each bedroom of the furnished apartment.  

Yes, we offer a month-to-month option at no additional cost. Additionally, furnished apartment stays can be extended for as long as you’d like.  

Yes, we have a 24/7 business center with flex workspace, as well as private work suites and an executive conference room available for reservation.  

Resident and guest safety is a top priority! Our community is fob controlled as well as 24-hour video surveillance.

The minimum length of stay for our furnished apartments is 30 days. 

Maintenance requests can be submitted by contacting our Resident Services team via phone at 602.836.4680 or email at [email protected]. Our on-site maintenance team is available for 24/7 emergency maintenance requests.

Yes, your company can book your stay on your behalf. Our teams are experienced in working with employers to organize furnished apartment stays for their staff members. If your company has any questions regarding the booking process, please contact us via email at [email protected]. 

Yes, your insurance agency can book your stay on your behalf. Our Resident Services team is experienced in organizing stays for those who need a place to live while their home is being repaired during an active insurance claim. For booking inquiries, please contact our Resident Services team at 602.836.4680 or email at [email protected].