Frequently Asked Questions

Our furnished apartments are designed to be flexible; therefore, we only require a 30-day commitment. You may extend, as needed. As with any lease, if you break the lease terms early, you will be financially responsible for the entirety of the lease period.  

The minimum length of stay for our furnished apartments is 30 days. 

We require 15 days' notice to end your lease term. An AVE team member will reach out to you prior to confirm your departure date or to assist you with extending your stay.

Yes, we offer a month-to-month option at no additional cost. Additionally, furnished apartment stays can be extended for as long as you’d like.  

Yes, AVE Hamilton Green is open 24 hours a day / 7 days a week. In the event of an emergency office closure, we will ensure there is an alternative check-in process in place. Please contact us directly with the details of your arrival and any questions or concerns.   

Yes, we try to be as accommodating as possible to make your stay comfortable. That being said, we are able to provide the following additional items; cribs, high chairs, and pack n plays. Please note these additional items are subject to availability and a daily rental fee may apply. 

Booking is subject to availability, but furnished apartments can be booked as early as 12 months in advance. 

A deposit of up to one months’ rent may be required if screening results are unsatisfactory or there are insufficient findings pertaining to credit history.

You can expect to be charged 5-7 business days before your arrival date. We charge per month, on the first of every month. You will receive an emailed invoice once the charge has been processed. 

We accept all major credit cards, cashier’s check, money order or ACH transfer. There is a 3% processing fee for all payments; however, this fee is waived for any payments via ACH, cashier’s check, and money order. 

Yes, we require background and credit checks for any individual paying the cost of their furnished apartment stay.   

Our daily rate is widely inclusive; however, 14.375% sales tax will apply. Taxes are waived after 90 days. In addition, if you plan on bringing your pet, a one-time, non-refundable pet fee will apply. We include one complimentary parking spot per furnished booking. Any additional vehicles would be subject to the in-place monthly parking fees.

Our daily rate includes your fully furnished apartment and all furnishings, all utilities and WiFi, on-site parking for one vehicle, monthly housekeeping service, and use of all on-site amenities. Any additional vehicles would be subject to in-place monthly parking fees.

Yes, bed and bath linens are included and will be in your furnished apartment prior to your arrival. There also is a full-size washer and dryer in the residence for your private use and convenience.   

Housekeeping service is complimentary and provided monthly. Housekeeping service includes replacement of kitchen and bath linens, turndown bed service with fresh linens, dusting of furniture, mopping of all non-carpeted floors, wiping of countertops, sink, microwave, and stovetop, cleaning of bathroom toilet, sink, and bathtub, vacuuming of all carpeted areas, and removal of trash in trash receptacles. 

Yes, our furnished apartments come accessorized with a full-size desk and chair.  

Yes, we strongly encourage guests to reach out to the Resident Services team before their arrival date to request these additional furniture items. These items are subject to availability and daily rental fees may apply. 

Yes, all of our furnished apartments are fully equipped with ultra, high-speed WiFi.  

Yes, there are Smart TVs in the living room and each bedroom of the furnished apartment.  

Yes, we have 24/7 business lounge featuring executive conference and meeting rooms available for reservation, and business center. We also have flex workspaces available throughout the community.  

Resident and guest safety is a top priority! We have team members at our Front Desk during the day, security personnel in the evening, and 24/7 video monitoring. We also have a video call box, virtual keys, and access pins. 

Maintenance requests can be submitted by contacting our Resident Services team via phone at 914.288.6003 or email at [email protected]. Our on-site maintenance team is available for 24/7 emergency maintenance requests. 

Yes, your company can book your stay on your behalf. Our teams are experienced in working with employers to organize furnished apartment stays for their staff members. If your company has any questions regarding the booking process, please contact us via email at [email protected]. 

Yes, we have an in-house department that specializes in corporate relocation to ensure relocation clients have a seamless move and comfortable stay. If you are using a relocation company for your move, please have them reach out to [email protected].

Yes, your insurance agency can book your stay on your behalf. Our Resident Services team is experienced in organizing stays for those who need a place to live while their home is being repaired during an active insurance claim. For booking inquiries, please contact our Resident Services team at 813.896.2100 or email at [email protected].